Our Returns Policy
Cancelling a contract under the consumer contracts regulations
You get 14 calendar days to cancel your order because you have changed your mind.
This two week cancellation period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you will request your return/cancellation.
Please do not return to the forwarding address on your parcel, all returns must go to our return sorting office. Unfortunately any returns not made to our returns sorting office can not be refunded. All details of returning can be found after filling out our return form, here.
In the event of any failure to return any goods to us within the stipulated time limits, we reserve the right to refuse returns sent to us over the period time. In the event of return refusal the items will be shipped back to you at your expense, including faulty items.
We do not accept returns for items bought in sale
Cost of returns
The cost of return shipping is at the customer’s expense and is non-refundable. All items are subject to a 15% restocking fee, This is due to the costs associated with processing an order, as we provide all customers with free shipping at our own cost, and also the products being returned are unsellable. This will be deducted from your refund.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You must let us know within 7 days of receiving to let us know of any faults. Howsoever you have 14 days to return the merchandise. We will not process claims for goods received as faulty after this period of time.
Returning of goods
All products to be returned must be in a unworn condition, carefully repackaged in their original packing. We can’t refund any items that are marked with make-up, fake tan or body lotions, etc.
Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.
Do not return goods to the forwarding address on your parcel. Request a return here, where you will be emailed instructions and return address.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item, or alternatively you can place the order for your new item
How long does it take to process my return?
It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 10 working days (how long depends on your card issuer).
Access to and use of the FASHION GENIE BOUTIQUE website (the ‘Website’) is subject to the following terms and conditions. By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice. You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us at email@example.com
Your statutory rights are not effected by our return policy.